Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Procedural Scheduler - Val Mesa Neurosurgery in Fullerton, California

We are looking for a Procedural Scheduler for the JuHMG Val Mesa Neurosurgery Department at St. Joseph Heritage Healthcare.

Location: Fullerton, CA

Work Schedule: Full Time - 80 Biweekly Hours

Shift: 8-hour, Days

Job Summary:

Responsible for physician patient schedules, monitoring of physician call schedule changes, cash management, and ACD (Automated Call Delivery) oversight. Supports the training programs developed by the Site Operations Director/Reception Supervisor. Supports the Site Operations Director/Reception Supervisor in all strategic goals developed to collaborate with the Business Office, Clinical Department and St. Joseph Heritage Medical Group.

Essential Functions:

  • Responsible for daily changes and corrections to provider schedules according to: On Call calendars, vacation schedules, trainings or seminars and Holiday hours. Distribute the bump list to appropriate suites and staff.

  • Responsible for understanding Chapman phone system, PBX coverage and supports management with completion of TeleVox report.

  • Develops New Physician schedules on IDX/Advance Web with assistance from management: New Provider Master schedules, templates, appointment types and orientation schedule modification.

  • Responsible for reporting provider’s worked hours and PTO on Kronos system and forwards information to payroll department.

  • Supports Management according to daily needs with coverage for breaks, lunch or suites as needed.


  • Familiarity with MS Word and Excel and emailing system required.

  • Ability to work effectively under pressure by prioritizing work activities and re-negotiating deadlines.

  • Possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization.

  • Ability to work effectively with all individuals.

  • Ability to maintain a positive attitude with changing conditions.

  • Ability to seek out available resources to resolve problems following the chain of command.

  • Ability to apply appropriate interventions and follow up on identified projects.

  • Possess strong organization skills.

  • Possess employee management skills.

  • Ability to work as a team player and have a professional demeanor.

  • Possess strong problem solving skills.

  • Bilingual English/Spanish communication skills, preferred.

Minimum Position Requirements:

Experience : 2 years experience in an ambulatory or acute care setting.

Preferred Position Qualifications:

Education : Medical Assistant, Billing, or Front Office Management certification from an accredited vocational school.

Experience :

  • 2 years experience as a Receptionist Lead in an ambulatory or acute care setting.

  • MS Word, Excel and IDX experience.

  • Insurance Verification experience

  • Prior Authorizations experience

Licenses/Certifications : Medical Assistant certification

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values. Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Scheduling

Req ID: R336449