St. Joseph Health / Covenant Health Patient Access Representative in Fullerton, California
We are looking for a Patient Access Representative with Administration - SJMC at Revenue Cycle Services LLC.
Location: Fullerton, California
Schedule: Full time - Biweekly
Shift: 8-Hour, Nights
The Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.
Activate patients in the system of record upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility.
Verify patient insurance; read and understand responses from automated financial clearance tool and take appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate.
Ensure that required/applicable forms and documents are presented and explained at time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).
Obtain all necessary patient signatures at time of arrival.
Perform collections and cashiering functions when appropriate.
Ensure that financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.
Obtain all information necessary to perform benefits verification for unscheduled visits.
Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner.
Confirm and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility.
Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate.
Coordinate discharge processing with financial counseling, Case Management, and clinicians.
Assist patients with on-site customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other revenue cycle functions and departments.
Collect, log, and store patient valuables in accordance with SJHS security policies prior to patient service.
Act as a knowledgeable resource on Registration and Financial Clearance functions for department staff. (e.g., answer account questions, assist with new staff training, etc.)
Minimum Position Qualifications:
3 years of hospital patient access experience or similar experience in a healthcare environment
Knowledge of computer software programs and use of basic office equipment
Preferred Position Qualifications:
High school diploma or GED
5 years registration experience
Familiarity with basic financial clearance functions.
St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico.
SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system.
St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided.
St. Joseph Health (SJH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, St. Joseph Health (SJH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.
Company: SJH System Office
Category: Administrative (Clinical)
St. Joseph Health / Covenant Health
- St. Joseph Health / Covenant Health Jobs