Providence Coordinator - Clinical Care in Burbank, California
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Providence is calling a Coordinator - Clinical Care (Full-Time/Day Shift) to Providence Facey Medical Foundation in Burbank, CA.
We are seeking a Coordinator - Clinical Care who will be responsible for providing direct care to patients under the direction of the physician and/or licensed nurse. The Coordinator Clinical Care's primary responsibility is to administer care coordination activities for the patients of the primary care practice. This will include monitoring care coordination processes and support primary clinical teams with these efforts. It will also include identifying the high acuity patient population and working more directly to ensure care coordination for this patient population. The Coordinator Clinical Care behaves in a professional manner, and consistently demonstrates and promotes the values of Facey Medical Foundation. The Coordinator Clinical Care will work with the Practice Manager and lead physician of the practice to develop this position to best serve the needs of the patient panel and the primary care teams.
In this position you will:
Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected.
Respect the dignity, confidentiality and privacy of patients.
Work in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline.
Work with all clinical teams as a resource on care coordination of all patients of the practice, this would include the following:
Pre-visit planning workflow to ensure care completion prior to visit whenever possible.
Work with IT resources to facilitate registry reporting at the site.
Serve as a resource to clinical staff and providers to meet quality goals by reaching out to patients.
Maintain strict confidentiality; follow HIPPA regulations.
Treat staff, physicians, NPs/PAs, visitors, patients and families with dignity and respect.
Participate in professional development activities.
Perform other related work as required.
Involving the patients in activities to improve their health (patient engagement).
Educating the patient about self-management tasks they can undertake to gain greater control of their health status.
Actively manage assigned panel of chronic care patients (high acuity):
Develop relationship with patient as an integral member of team by phone, portal, etc.
Provide follow-up contact with patient as indicated to ensure compliance with recommendations – medications, lab/x-ray, specialist visits, PCP visits, dietitians, CDE, etc.
Anticipate the needs of this patient population, seeing that necessary documentation and pre-visit planning is completed or requested before patient visit.
Collaborate with the patient, physician, and other care team members in assessing the patient’s progress toward individual health care goals.
Communicate barriers to physician when patient has not met treatments goals, is not following treatment plan of care, or has not kept important appointments.
Assist with procurement, and adoption of patient self-management educational resources used by the primary clinical teams.
Manage many aspects of the patient’s care: referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services.
Assist patients in setting SMART goals for self –management, teaching them how to do self-management tasks and report abnormal findings to their physician team.
Ensure safe and effective care while the patient transitions in the care continuum. Serves as the bridge between consulting physicians, hospitals, ER and other frequently used healthcare resources and the patient and/or family.
Collaborate with physician, NP/PAs, clinical and non-clinical staff to identify appropriate patients for care transition services.
Prioritize referrals and activities according to protocols (staff will send copy to coordinator).
Help coordinate consult/referral, hospital/ER, community resource follow-up for the practice.
Coordinate clinical follow-up with patients per protocol when indicated.
Provide information and guidance to patients and/or family regarding effective care transitions and enhanced patient-care team communication.
Maintain accurate and timely documentation.
Participate in the huddles, phone calls and team meetings as time and physical location allows.
Perform back office skills -- vital signs, BP, weight, history taking, IM/Sub Q injections, minor procedures, sterile case set-up, assist with minor surgeries, autoclaving, EKG, treadmill, PFTs, pulse oximetry, Accu check, surgery scheduling, make and verify appointments, call back authorized pharmacy refill prescriptions, ICD-9, CPT coding.
Administer routine immunizations, injections and skin tests following verification of dosages and with appropriate documentation.
Perform blood pressure checks. Informs practitioner of results.
Assist with emergencies as needed.
Provide accurate, complete, legible and timely documentation of all procedures performed n the medical record.
Demonstrate a thorough knowledge of procedures included in the Medical Assistant scope of practice.
Communicate all test results, patient concerns and changes in the patient’s condition to the physician or registered nurse
Follow correct procedures for handling and disposing of biohazardous infectious waste.
Perform daily and weekly environmental cleaning and equipment quality control and maintenance.
Order and maintains current inventories of medication and supplies.
Check for outdated medication on a monthly basis.
Comply with all applicable infection control and safety procedures.
Demonstrate awareness of current state, federal and local laws.
Use appropriate reporting mechanisms as required by state laws.
Provide open and timely communication with patients, families and their significant others:
Provide sufficient information to allow patients and their significant others to participate in the patient's care.
Provide educational resources to the patient/family as appropriate as instructed by the physician or registered nurse.
Demonstrate commitment to education and sharing of knowledge:
Assist in the orientation of new personnel to the office.
Obtain ongoing education consistent with level and area of practice.
Maintain current American Heart Association BLS for Healthcare Providers and other appropriate certifications.
Required qualifications for this position include:
Graduate of school for medical assistants and certificate or Diploma/certificate from the military in Medical Specialist Course.
Current American Heart Association BLS for Health Care Providers.
Two (2) years healthcare experience.
Knowledge of UR/QA requirements.
Knowledge of medical practice and care of patients.
Knowledge of examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments.
Knowledge of common safety hazards.
Ability to use good judgment and critical thinking skills; ability to identify and resolve problems.
Ability to apply guidelines and protocols.
Ability to establish and maintain effective working relationships with patients, families, medical staff, and co-workers.
Ability to work independently, while collaborating with other team members.
Ability to self-motivate, prioritize, and is willing to invest in a change process to improve efficiencies. Excellent written, verbal and listening communications skills.
Proficient computer skills – data entry, retrieval and report generation.
Ability to work with a diverse patients/family population.
About the organization you will serve:
Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita, and Simi Valleys. The group began as a single medical practice over 90 years ago.
Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Community Service
Req ID: 289911
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