Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Advice Line RN in Brea, California

We are looking for an Advice Line RN for the HSS Advice Line Department with St. Joseph Heritage Healthcare.

Location: Brea, CA.

Schedule: Full-time or Part Time

Shift : Day or Evening

Job Summary:

Under the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs and providing appropriate healthcare options including facilitating referral to primary providers, health care facilities and community resources. In addition, this position will be responsible for educating the caller regarding immediate health care advice, possible health related risks, as well as wellness/prevention behaviors and opportunities.


  • Ability to access and evaluate community resources to meet patient’s needs.

  • Knowledge of physical and psychological characteristics of illness and medical terminology.

  • Knowledge of age related developmental stages and needs.

  • Ability to work collaboratively on a team.

  • Excellent interpersonal, verbal and written communication skills.

  • Ability to work independently and make decisions.

  • Excellent organizational skills.

  • Ability to work effectively under pressure due to changing priorities, interruptions, high and low census, payor demands and discharge planning demands.

  • Ability to demonstrate leadership skills in facilitating constructive change.

Position Requirements:

Education: Bachelor of Science in Nursing or related field


  • Two (2) + years of case management or acute care experience in a healthcare setting highly desirable.

  • Seven (7) years acute or ambulatory nursing experience.

Other: Bilingual English/Spanish communication skills

St. Joseph Health - Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.St. Joseph Health - Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare

Category: Advice Nursing