Providence St. Joseph Health

Job Information

Providence Health Care Services Technician 1 in Beaverton, Oregon


Providence St. Joseph Health is calling a Health Care Services Technician 1 to our location in Beaverton, OR.

We are seeking a Health Care Services Technician 1 to be responsible for providing quality service to HCS customers in one or more of the core functional areas including, care management, concurrent review, prior authorization, appeals, claims, provider reconsiderations, medical audit and/or training.

HCS Technicians are responsible for accuracy, integrity, and confidentiality of information received, processed, and subsequent communication of that information to required parties. Performs all duties in a manner which promotes team concept and reflects the Sisters of Providence mission and core values.

A technician can advance through three defined levels of this job category. There are six major areas of activity: 1) Training and Experience, 2) Technical Skills, 3) Communication and Interpersonal Skills, 4) Team Involvement and Interaction, 5) Business Knowledge, and 6) Management of Time and Time Off.

In this position you will have the following responsibilities:

  • Report directly to a Supervisor and/or Manager and requires significant collaboration and interaction with a variety of health care providers/entities, regulatory bodies, employers/agents, other health plans/insurance companies, PHP departments and staff, and all HCS functional units/programs and staff.

  • Communicate directly with nurses, physicians, and other health care providers and their staffs regarding medical management and case management programs.


Required qualifications for this position include:

  • High School Diploma or equivalent.

  • Applicable work experience may be substituted for some education.

  • Knowledge and/or experience in utilization management or care management strongly preferred, such as medical review, claims audit, appeals, delegation, or quality/credentialing.

  • Experience and a proven track record of learning and applying complex concepts.

  • Ability to problem solve.

  • Strong interpersonal skills at all levels from team members to senior level leadership

Preferred qualifications for this position include:

  • Bachelor's Degree in health related field or equivalent.

  • 3 years experience in health related field.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Beaverton

Req ID: 274065