Providence St. Joseph Health

Job Information

Providence Supervisor Front Office Behavioral Health Clinics in Anchorage, Alaska


Providence is calling a Front Office Supervisor Behavioral Health Clinics (PBMG Anchorage, Days, 1.0 FTE) to Providence Health & Services in Anchorage, Alaska. We are a community of caregivers who are delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Oversight of workflows that impact billing, registration and scheduling.

  • Establish written procedures and workflows. Use where appropriate, Operation Excellence tools (CAP and Workout or LEAN) for sustained improved processes and workflows

  • Develop, implement and ensure patient referral system admits patients within 3 days of referral (exception, provider availability).

  • Manage patient referrals to avoid waiting list situation.

  • Inform clinic manager when more than 10 patients wait 7 days for initial appointment

  • Monitor trending and analysis, reports including productivity (clinicians), QI, customer service, cycle times, financial reports, etc.

  • Contributes to general clinic operations.

  • Ensure accuracy of registration process at pre-registration and check-in establishing and maintaining 95% accuracy in registration process.

  • Develop, implement and manage a system to verify insurance benefits and inform patients of co-pays.

  • Manage and audit the system to collect and bill for all co-pays, ensuring billing within a timely manner.

  • Remain current with changes in regulatory compliance for outpatient therapy services and ensures accuracy of documentation and billing processes for the front office.


Required qualifications for this position include:

  • High School diploma or equivalent

  • 2 years previous business office experience

  • Experience successfully managing insurance eligibility verification and patient co-payment processes

  • Knowledge of business and data applications (including Excel and Access) and business analysis methods

  • Must be able to read, write, and speak English

Preferred qualifications for this position include:

  • Bachelor’s degree

  • Experience in an outpatient healthcare clinic

  • Experience with business planning, financial analysis, and medical/physician billing & coding

About the ministry you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Alaska-Anchorage

Req ID: 296102