Providence St. Joseph Health

Job Information

St. Joseph Health / Covenant Health Revenue Quality & Training Analyst - Post Acute in Anaheim, California

We are looking for a Revenue Quality & Training Analyst - Post Acute for our Home Health & Hospice facilities. Apply today to learn more about this incredible team!

Location: Anaheim, CA

Work Schedule: Full time, flexible start and end times! Flexible options to work remotely & in office after completion of orientation!

Shift: 8 hour Days

Job Summary:

This position is accountable for the provision of new employee training, and auditing works with the team supervisor/leadership representative in the development of training curriculum and assists the supervisor in the development of quality and productivity monitoring tools to ensure that adequate outcomes of training are being achieved by the team members.

The incumbent performs all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.

Essential Functions:

Responsible for the provision of new employee training for all new team members.

Ensures all necessary tools are available to new employees, bring forward any deficiencies to the supervisor for resolution (long-ins, desk aids, etc).

Teaches the staff how their role/responsibility connects to the overall department objectives

Schedules, organizes and conducts the training and orientation of new hires.

Assists in developing and conducting a cross-training program for existing staff, ensuring that each staff person can perform their primary and secondary roles.

Works with the team supervisor/leadership representative in the development of training curriculum.

Assists with the ongoing maintenance of policies and procedures related to the function performed by the team.

Assists with the development of new employee training checklist and schedule.

Develops, maintains and utilizes current training documentation, forms, and processes. Provides appropriate copies for supervisor and/or employee files

Works with the supervisor in the development of quality and productivity monitoring tools to ensure that adequate outcomes of training are being achieved by the team members.

Assists in the development and utilization of appropriate activity reporting to summarize department, group, and individual productivity.

Provides consistent feedback on productivity and quality standards to supervisors.

Provides consistent feedback on productivity and quality standards to supervisors.

Recommends additional training needs and cross training of individuals.

Meets regularly with the supervisor to review all pertinent information.

Identifies ongoing training needs and works with the supervisor to ensure all staff receive the appropriate training and/or information.

Ensures all changes to processes and procedures are adequately communicated and documented.

Assists supervisor in developing the appropriate communication to other teams as necessary.

Ensures that any changes are added to existing documentation or forwarded to the appropriate person for inclusion or development for standing department documentation.

Meets on a regular basis with team trainers to review office-wide procedure changes and prepares adequate communication, education and documentation of the impact of his/her respective team.

Serves as the “go-to” for questions from team members in the absence of the supervisor and as appropriate for daily questions.

Performs other work-related duties and special projects as assigned by management.

Works with the supervisor to incorporate creativity, planning “fun” training events to enhance the work environment, celebrate the accomplishments of goals, and positively impact the esprit de corps.

Demonstrates hands-on (roll-up-sleeves) expertise.

Sits with and observes staff, regularly, to learn the detail behind their work.

Sets aside time for “open doo” conversation.

Promotes teamwork and assists in the planning and delivery of appropriate team building exercises.

Responsible for covering desks in the absence of other team members, on an ad hoc basis. Must maintain knowledge and/or ability to perform all functions within the team for the purposes of:Performing the function when necessary

Being able to adequately train on the function.


  • Demonstrates excellent problem-solving skills and decision-making capabilities.

  • Knowledge of adult learning styles and expert communication skills, both written and verbal.

  • Demonstrated ability to work effectively, independently and build relationships with a wide variety of managers, supervisors, and staff.

  • Ability to develop and motivate, staff to their full potential using leadership and communication skills.

  • Individual, interpersonal, team, and organizational effectiveness by demonstrating appropriate behaviors related to core values, policies and procedures, performing assigned job responsibilities and professional development, demonstrating effective human relations skills, participating effectively as a team member to achieve team goals and objectives, and demonstrating commitment to overall organizational success.

  • Knowledge of insurance industry environment.

  • Understanding of Revenue Codes, ICD-10, CPT, HCPC codes preferred.

  • Solid understanding of basic accounting techniques (debits & credits).

Minimum Position Qualifications:

Education : H.S. Diploma or GED or equivalent educ/experience

Experience : Minimum three (3) years of health care account management experience, preferable in a hospital setting, health insurance claims processing or medical office.

Preferred Position Qualifications:

Education :

  • Coursework/Training - College level coursework

  • Bachelor's Degree in Business or health care

Experience :

Epic training and experience (EMR system)

Providence Home Care is a trusted leader in home health, hospice and infusion pharmacy, helping clients throughout Orange County, Los Angeles County and the Inland Empire receive the quality care they need in the comfort of their home. We are guided by our core values of compassion, dignity, justice, excellence and integrity in everything we do, and dedicated to restoring the health and well-being of clients and families at all stages of life's journey.Providence Home Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence Home Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: SJH Home Health Network

Category: Reimbursement